Unnotra Finance Pvt Ltd ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website http://unatra.in, mobile applications, and our services.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, address, email, phone number, service account numbers.
• Service Usage Data: Utility usage (electricity, gas, water, internet), billing history, payment status.
• Payment Information: Credit/debit card details (processed securely via third-party processors).
• Payment Information: Credit/debit card details (processed securely via third-party processors).
• Technical Information: IP address, browser type, device identifiers, log data, and cookies.
• Communications: Emails, customer support chats, call recordings (where permitted), and service requests.

2. How We Use Your Information

We use your information to:

• Manage and provide your utility services
• Process payments and send billing statements
• Communicate service updates, outages, and important account information
• Respond to your service requests and support inquiries
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements
• Send promotional or informational emails (with your consent)

3. Sharing Your Information

We may share your information with:

• Service Providers: Partners who assist with payment processing, customer service, website hosting, and analytics.
• Government and Regulatory Bodies: Where legally required for compliance, reporting, or public safety.
• Third Parties With Consent: When you authorize us to share your information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure login sessions
• Personalize your experience
• Analyze website performance and usage trends

You can manage cookie settings through your browser or device settings.

5. Data Security

We use industry-standard security measures such as encryption, secure servers, and access controls to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access and correct your personal data
• Request deletion of your information (subject to regulatory requirements)
• Opt out of certain communications
• Object to or restrict certain processing activities

To exercise these rights, please contact us at lendico.foundation@gmail.com

7. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect information from children under 13. If we learn that we have collected information from a child, we will delete it promptly.

8. Third-Party Links

Our website may contain links to other websites or services that we do not operate. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email or via the website.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Unnotra Finance Pvt Ltd

Email: lendico.foundation@gmail.com

Phone: +91-8515926308

Address R/o C/o Sumit Singha, Boardbagan, Jiaganj, Murshidabad, West Bengal, India, 742123.